Warranty Deliveries and Returns

1. Delivery

It can be done in several ways.

  • Free at
    • Address: Str. Iovita Nr. 11 (Panduri / Cotroceni neighborhood), Et. 2, C10, Sector 5, Bucharest, Romania, 050686;
    • Email:
    • Mobile: 0040 721 768 760
  • At the customer's office free of charge for customers with a delivery address in Bucharest.
  • For a fee through Fan Curier.
    • The goods are insured during the transport period.
    • The transport cost will be highlighted separately on the tax invoice.

3. Warranty

The products on the site are new, in the original packaging and benefit from a 1-year warranty (365 days) from the date of invoicing.

The warranty is provided by repairing the product, or replacing it.

If the product can no longer be ordered, replace it with a similar one.

Warranty Loss Conditions

  • Exceeding the warranty period.
  • Loss or damage to the purchase invoice or warranty certificate.
  • Installation errors.
  • Voltage shocks.
  • Improper handling.
  • Unauthorized interventions on equipment.
  • Improperly performed firmware updates.
  • Installation of equipment in unsuitable conditions:
    • Excess dust
    • Humidity outside the range of values specified in the product sheet.
    • Temperature outside the range of values specified in the product sheet.
    • Current intensity outside the range of values specified in the product sheet.
    • Voltage outside the value range specified in the product sheet.

3. Return

Products can be returned within a maximum of 14 days of taking possession.

The return of a product purchased without specifying the reasons applies only to individual buyers (details in GEO No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing regulations). >

The return request (RMA) must be completed to return the products.

This can be done from the customer's account (, selecting the placed order ( and pressing the Return button from the right of the product to be returned.

After accepting the RMA request, the product can be sent by courier with the following delivery dates:

  • Address: Str. Wide forehead Nr. 5 (Panduri / Cotroceni neighborhood), Bl. P15, Sc. 1, Ap. 30. Sector 5, Bcuresti, Romania, 050684, intercom 530;
  • Email:
  • Mobile: 0040 721 768 760

The cost of returning the goods will be paid by the Buyer.